Zorro
Speech Platform
Next-gen conversational AI
& speech solutions
Next-gen conversational AI & speech solutions
Understanding our Zorro Speech Platform…
Why Zorro?
Speech to Text
Text to Speech
Natural Language
Why Zorro?
Speech to Text
Text to Speech
Natural Language
Zorro Speech Platform: a Definition
The Swampfox Zorro Speech Platform delivers next-generation conversational AI and speech solutions, empowering enterprises to elevate interactions across every touch-point.
Designed for flexibility, security, and advanced performance, Zorro replaces legacy speech systems and accelerates your journey into modern, AI-driven customer experiences.
Why Zorro?
Replace Legacy Nuance Speech Recognition
Zorro seamlessly replaces traditional grammar-based Nuance recognition systems, delivering improved cost efficiency, enhanced security, and cutting-edge capabilities.
Power Next-Gen AI Flows
Beyond legacy IVR, Zorro enables advanced conversational AI journeys, integrating smoothly with modern customer experience platforms.
Cost Effective. Secure. Highly Available
Whether deployed on-premises, in the cloud, or hybrid, Zorro offers unmatched flexibility, enterprise-grade compliance, and optimized total cost of ownership.
Speech-to-Text (STT) / Transcription
Delivers accurate, real-time speech-to-text conversion to support transcription, and interaction analytics. Supports legacy Grammar-based functionality as well as next-gen Natural Language use cases.
Natural Language Understanding (NLU)
Enables understanding of customer intent beyond simple commands, allowing fluid, human-like conversations and next-gen AI workflows. Supports custom multi-intent models, industry specific models, and custom entity extraction.
Text-to-Speech (TTS) Synthesis
Generates natural, expressive synthetic speech for superior customer interactions, driving engagement and satisfaction.
Enterprise-Ready
Supported Languages
- Supports multiple languages for both recognition and synthesis.
- Seamlessly integrates with Avaya Experience Portal via MRCP, ensuring smooth deployment into existing contact center environments.
Flexible Deployment
- On-Premises: For enterprises prioritizing security, compliance, and direct system control.
- Cloud Service: Scalable, managed, and continuously updated for fast-moving organizations.
- Hybrid: Combine on-premises control with cloud flexibility for the best of both worlds
Available as:
- Appliance (hardware + software turnkey solution)
- Software Only (requires approved servers + GPUs)
- Fully managed Cloud Service