Upcoming Webinar

Intelligent Callback
for Cisco Contact Centers

Intelligent Callback for Cisco Contact Centers

Overview

As a sequel to our “Understanding Callback” Webinar, Swampfox is proud to present, Swampfox First In Line™ for Cisco Enterprise Contact Centers.

Even though callback solutions, like Cisco Courtesy Callback are often included in software licensing for Cisco UCCE/PCCE, the adoption remains lower than other platforms. Understanding the challenges for deployments in this space, First In Line has been designed from the ground up to meet the customer experience and operational management challenges of Cisco Enterprise Contact Centers.

In this webinar you will learn the packaged approach to Intelligent Callback that First In Line™ delivers through its feature rich set of capabilities, its packaged (rather than toolkit) approach that allows IT and line of business to share management duties, and its customer experience (CX) focus that puts your end customers “First In Mind” By focusing on these three major goals, First In Line delivers significant adoption and operational and financial benefits to contact centers.

Event Details

WHEN

Thursday August 5th 

4:00 PM EST

WHERE

Online

PRESENTERS

Tom Hanson – VP of Sales and Marketing at Swampfox

Kirk Jubeck – Sr. Product Manager at Swampfox

Other Resources

Swampfox Technologies Drives Growth Through Callback for Large Contact Centers

Swampfox Technologies Drives Growth Through Callback for Large Contact Centers

INDUSTRY RECOGNIZED & AWARDED

Our Callback Solution: First In Line

Our Intelligent Callback application, First In Line, is widely deployed in a variety of industries and support from medium to Enterprise call centers. With the power to immediately and dramatically improve call management and customer satisfaction, while reducing staffing costs and infrastructure expenses, your organization will thrive. First In Line is packed with advanced features, provides exceptional reporting, works seamlessly with your existing systems and provides turn-key solutions for both web and mobile devices.

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