We are thrilled about our upcoming presentation at Avaya ENGAGE and would love for you to join us.  Our topic is important, timely and real.

While the world has shifted for many individuals, families, and businesses in the last 18 months, it could be said that Contact Centers have potentially been faced with the most all-encompassing challenges. For them, the Pandemic has changed everything: the businesses that operate them, the technologies used to drive them, and the individuals who work in them.

At Swampfox, we’ve seen these seismic shifts play out 3-fold

1. Global Pandemic Pressures such as major store closings, outsourcers outside of the US closing, increased reliance on self-service and more.
2. Immediate Contact Center Pandemic Impacts such as higher volume of service and support needs, reduced access to viable customer service resources, and the new WFH paradigm.
3. The Seismic Evolution for Contact Centers as companies must rethink management, employee expectations, work volumes, security, budgeting and so much more.

Join us on December 12th as we present at Avaya ENGAGE to learn exactly how we helped our clients adapt their Avaya infrastructure to meet these needs, and how you can adapt your business to this new world.

Register to attend Avaya ENGAGE 2021 HERE