Swampfox Named in Top 10 Utilities Tech Solution Companies

February 3rd, 2020 – Today, utility firms around the world are embracing digital technologies to improve efficiency and customer satisfaction. The increased technological capability has created an explosion of data in the utility industry, altering the way in which utilities can meet demands. They implement various approaches to compete and build customer trust. All these innovations are aimed at improving processes and improve customer service by offering a more personalized experience, solutions for self-service and lower costs.

Typical among the technologies cited by utility stakeholders are cloud computing, digital transformation, IoT, electric vehicles, distributed/ renewable energy sources, and security. There is also a thriving transition of these technology-based innovations into the utility industry. Tech-evangelists are optimistic about how smart grids, advanced metering infrastructures, virtual power plants, smart homes, intelligent transportation, and smart cities will enable tomorrow’s utilities. However, utility companies will require all the resourcefulness and intellect to convert them into promising opportunities for the future.
With so many changes taking place in the utility industry, firms looking forward to leading the transformations need to remain open and nimble to groundbreaking technologies, thoughts, and processes. To help companies who struggle in this space, the current edition of CIOReview brings you “10 Most Promising Utilities Tech Solution Providers 2020.” The solutions offered by these companies will help utility companies to create a blueprint, implement, and maintain an array of solutions with innovative applications and smart devices.

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Swampfox Technologies

Swampfox Technologies brings exceptional self-service and contact center solutions to the market to empower organizations to build intelligent customer experiences while reducing ongoing costs and simplifying operational complexity. Initially part of Avaya, the Swampfox team was instrumental in developing the award-winning Avaya Voice Portal and Avaya Experience Portal platforms (while at Avaya), which are widely utilized by many of the largest utility companies around the world. Today, as an Avaya DevConnect Technology Partner, Swampfox offers robust products and solutions, through an on-premise or hosted SaaS model, to help large and mid-size utility customers deliver rich customer experiences

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