Swampfox Digital

Next Generation Digital Chat

Overview

Extend the power of your omnichannel contact center to the next generation of natural-language digital assistants. Swampfox Digital is a digital chat tool that captures the intent of chat messages, and seamlessly executes the next step in the interaction, in order to accomplish the user’s intended task. By leveraging the power of natural-language, advanced business rules, and AI, Swampfox Digital provides a world-class customer experience.

Features

Natural-Language Understanding

The written word is powerful, but often your customers describe their needs in their own way and not using your business terms. Using Machine Learning and AI, Swampfox Digital can analyze the chatter’s request to quickly identify what their intent is and then will respond appropriately to help the customer achieve their goal.

Benefits

Omnichannel Experience

In the ever-changing digital landscape, customers want to be able to solve problems and voice their complaints, through whatever medium is the most convenient for them. By engaging Swampfox Digital, you get a complete, AI and natural-language powered digital chat tool that helps provide a world-class customer experience.

Conversational Experience

Deliver a modern, customer-focused experience by enabling your customers to guide their own journey. Studies have shown an increase in customer satisfaction by giving customers access to tools that allow them to accomplish their goals, without having to speak to an agent.

Improved Accuracy in Self-Service

Through Written Intent Determination, Swampfox understands a customer’s request in their own language and engages them on a Self-Service application to meet their needs without having to utilize agent or staff resources.

Frictionless Interactions

By leveraging natural-language, customer experiences are more pleasant and streamlined, and eliminate lengthy, time consuming menus.

Increased Agent Productivity

With Swampfox Digital, you put the power of AI to work for you to remediate baseline requests, freeing up your agents to focus on those who need a higher degree of hands-on care and support.

Automated Task Workflows

Swampfox Digital integrates with your CRM, billing and account services, and more to achieve touch-free workflows. With Swampfox Digital, your customers  can easily process a payment, submit a support request or pause service.

Eliminate Feedback Loops

No more menus, no more sub menus, no more continuous loops that cause your customers frustration.

Seamless Agent Takeover

Should the customer need to speak with a live representative, Swampfox Digital can seamlessly transfer customers to an Agent with full visibility into everything the customer has done with the chatbot.

Built for Complex Requirements

We really shine when your requirements are complex. We are Contact Center consultants and innovators who have developed amazing applications that make superior customer experiences happen.

Built for Complex Requirements

We really shine when your requirements are complex. We are Contact Center consultants and innovators who have developed amazing applications that make superior customer experiences happen.

Features

Natural-Language Understanding

The written word is powerful, but often your customers describe their needs in their own way and not using your business terms. Using Machine Learning and AI, Swampfox Digital can analyze the chatter’s request to quickly identify what their intent is and then will respond appropriately to help the customer achieve their goal.

Conversational Experience

Deliver a modern, customer-focused experience by enabling your customers to guide their own journey. Studies have shown an increase in customer satisfaction by giving customers access to tools that allow them to accomplish their goals, without having to speak to an agent.

Frictionless Interactions

By leveraging natural-language, customer experiences are more pleasant and streamlined, and eliminate lengthy, time consuming menus.

Automated Task Workflows

Swampfox Digital integrates with your CRM, billing and account services, and more to achieve touch-free workflows. With Swampfox Digital, your customers  can easily process a payment, submit a support request or pause service.

Seamless Agent Takeover

Repurpose IVR call flows with a natural language front-end by supporting the best of natural-language understanding integrating to your existing investment.

Benefits

Omnichannel Experience

In the ever-changing digital landscape, customers want to be able to solve problems and voice their complaints, through whatever medium is the most convenient for them. By engaging Swampfox Digital, you get a complete, AI and natural-language powered digital chat tool that helps provide a world-class customer experience.

Improved Accuracy in Self-Service

Through Written Intent Determination, Swampfox understands a customer’s request in their own language and engages them on a Self-Service application to meet their needs without having to utilize agent or staff resources.

Increased Agent Productivity

With Swampfox Digital, you put the power of AI to work for you to remediate baseline requests, freeing up your agents to focus on those who need a higher degree of hands-on care and support.

Eliminate Feedback Loops

No more menus, no more sub menus, no more continuous loops that cause your customers frustration.

We Play Nice with Others

All of our Applications are built to work with your existing technology infrastructure and solutions. We have deep expertise with the leading Contact Center technologies, including Avaya and Cisco.

Built for Complex Requirements

We really shine when your requirements are complex. We are Contact Center consultants and innovators who have developed amazing applications that make superior customer experiences happen.

Contact Us Today!