Speech Application Tuning Service
Improve your systems ability to determine caller intent and achieve higher containment by optimizing your Speech Application. Through this targeted service offering, our highly experience senior engineers implement refined tuning for your Automatic Speech Recognition (ASR) solution. Speech Application Tuning studies how end users of speech applications (usually speech recognition, although there are some aspects of touch-tone prompting) understand your prompts and speak (or select touch tones) that map to the goals of the speech application. By understanding the prompts that are given to callers and how customers will respond to those prompts, applications will improve over time to better match the vocabulary that callers will use and applications can better meet their goals.