Solution Update: Agent Desktop Framework (ADF) 2.0An ICX SolutionReleased July, 2026RELEASE OVERVIEWThe Agent Desktop Framework (ADF) 2.0 release expands the Agent Desktop Controls and Screen pops with richer display components, automated timed actions, embedded audio...

Solution Update: Swampfox Zorro 1.0Conversational Natural Language Platform for ICXReleased within ICX 4.2.2RELEASE OVERVIEWSwampfox Zorro is a conversational natural language platform that brings speech recognition, text-to-speech, transcription, intent...

Solution Update: First In Line (FIL) 2.7January, 2025RELEASE OVERVIEWThe First In Line™ (FIL) 2.7 release delivers meaningful improvements across dashboard administration, reporting usability and depth, and end-to-end experience enhancements (including VUI and EWT...

Solution Update: Agent Desktop Framework (ADF) 1.0An ICX SolutionReleased August, 2025RELEASE OVERVIEWThe Agent Desktop Framework (ADF) 1.0 release delivers a complete, configuration-driven Agent Desktop on the ICX platform — giving teams everything they need to...

Solution Update: Intelligent Customer Experience (ICX) 4.2May, 2025RELEASE OVERVIEWICX 4.2 expands the Intelligent Customer Experience™ platform by delivering high-value capabilities for enterprise contact centers. With stronger security, real-time contextual data,...

Solution Update: Intelligent Customer Experience (ICX) 4.1August, 2024SHORT DESCRIPTIONICX 4.1 delivers a robust set of features and enhancements designed to optimize customer journeys, drive operational efficiency, and elevate the overall customer experience. From...

Solution Update: Outbound Campaign Manager (OCM) 6.3December, 2023SHORT DESCRIPTIONWith this latest release, Outbound Campaign Manager (OCM) 6.3 makes campaign creation faster and easier with improvements to voice campaign performance, the ability to import/export...

Solution Update: First In Line (FIL) 2.6June, 2023SHORT DESCRIPTIONThe First In Line™ (FIL) 2.6 release is primarily focused on giving administrators greater reporting capabilities within the callback application. Additionally, we have validated the integration with...

Solution Update: First In Line (FIL) 2.5 for AvayaSeptember, 2021SHORT DESCRIPTIONThe First In Line™ (FIL) 2.5 release helps administrators manage queue operations and control the customer journey within the callback application. This update includes improvements to...

Solution Update: First In Line (FIL) 3.1 for CiscoJuly, 2021SHORT DESCRIPTIONIn First In Line (FIL) 3.1, we have extended our industry acclaimed Callback solution to support the leading Enterprise Contact Center’s from Cisco.NOTABLE UPDATESCisco integration for...