Resources

Solution Update: OCM 6.3

Solution Update: OCM 6.3

Solution Update: Outbound Campaign Manager (OCM) 6.3December, 2023SHORT DESCRIPTIONWith this latest release, Outbound Campaign Manager (OCM) 6.3 makes campaign creation faster and easier with improvements to voice campaign performance, the ability to import/export...

Solution Update: Intelligent Customer Experience (ICX) 4.0

Solution Update: Intelligent Customer Experience (ICX) 4.0

Solution Update: Intelligent Customer Experience (ICX) 4.0July, 2023SHORT DESCRIPTIONICX 4.0 delivers a comprehensive set of features and enhancements that empower organizations to optimize customer journeys, drive operational efficiency, and elevate the overall...

Solution Update: First In Line (FIL) 2.6

Solution Update: First In Line (FIL) 2.6

Solution Update: First In Line (FIL) 2.6June, 2023SHORT DESCRIPTIONThe First In Line™ (FIL) 2.6 release is primarily focused on giving administrators greater reporting capabilities within the callback application. Additionally, we have validated the integration with...

Solution Update for FIL 2.5 for Avaya

Solution Update for FIL 2.5 for Avaya

Solution Update: First In Line (FIL) 2.5 for AvayaSeptember, 2021SHORT DESCRIPTIONThe First In Line™ (FIL) 2.5 release helps administrators manage queue operations and control the customer journey within the callback application. This update includes improvements to...

Solution Update: First in Line (FIL) for Cisco

Solution Update: First in Line (FIL) for Cisco

Solution Update: First In Line (FIL) 3.1 for CiscoJuly, 2021SHORT DESCRIPTIONIn First In Line (FIL) 3.1, we have extended our industry acclaimed Callback solution to support the leading Enterprise Contact Center’s from Cisco.NOTABLE UPDATESCisco integration for...