Resources
Swampfox Technologies Delivers for Cisco-Based Contact Centers with Latest Update of Callback Solution, First In Line 3.1
Swampfox Technologies Delivers for Cisco-Based Contact Centers with Latest Update of Callback Solution, First In Line 3.1Columbia, SC – July 15, 2021 – Swampfox Technologies, Inc. (Swampfox), announced today the availability of First In Line (FIL) 3.1, the newest...
Swampfox Technologies Drives Growth Through Callback for Large Contact Centers
Swampfox Technologies Drives Growth Through Callback for Large Contact CentersColumbia, SC – July 20, 2021 – Swampfox Technologies, Inc. (Swampfox), is experiencing unprecedented growth in demand of their acclaimed Callback solution, First In Line (FIL), as large...
Webinar: Intelligent Callback for Cisco Contact Centers
Upcoming WebinarIntelligent Callback for Cisco Contact CentersIntelligent Callback for Cisco Contact CentersOverviewAs a sequel to our “Understanding Callback” Webinar, Swampfox is proud to present, Swampfox First In Line™ for Cisco Enterprise Contact Centers.Even...
Solution Update: First in Line (FIL) 3.1
Solution Update: First In Line (FIL) 3.1 July, 2021SHORT DESCRIPTIONIn First In Line (FIL) 3.1, we have extended our industry acclaimed Callback solution to support the leading Enterprise Contact Center’s from Cisco. NOTABLE UPDATESCisco integration for UCCE/Finesse...
Healthcare / Insurance Real Use Case: Proactively Manage Open Enrollment and Seasonal Peak Volumes
Proactively Manage Open Enrollment and Seasonal Peak VolumesREAL USE CASEHealthcare / InsuranceAbstractIn this Real Life Use Case, learn how an enterprise-class Contact Center with six disparate geographic locations was able to transform large waves of inbound service...
Assessment – Customer Experience
ASSESSMENTCustomer Experience (CX)Sign Up TodayASSESSMENTCustomer Experience (CX)Sign Up TodayThe Swampfox Customer Experience (CX) Assessment is an integrated assessment designed by Contact Center experts to discover, evaluate and document the processes, people and...
Webinar: Understanding Callback
Upcoming WebinarUnderstanding CallbackMaking Customers Happy While Meeting Service LevelsOverviewThe Voice Channel continues to be the number one choice for customer service and support. In fact, according to a Microsoft study, 39% of Customers prefer talking with a...
Swampfox Named one of the 2020 Best Places to Work in South Carolina
Swampfox Named one of the 2020 Best Places to Work in South CarolinaJuly 16th, 2020 - Swampfox was recently named as one of the Best Places to Work in South Carolina. This fourteenth annual program was created by SC Biz News in partnership with the South Carolina...
Swampfox Featured in CIO Mag: Intelligent Customer Experience for Utility Companies
Swampfox Featured in CIO Mag: Intelligent Customer Experience for Utility CompaniesFebruary 10th, 2020 - Amidst growing customer demands and regulations around consumer privacy, companies in the utilities sector are constantly looking for ways to reduce customer churn...
Swampfox Named in Top 10 Utilities Tech Solution Companies
Swampfox Named in Top 10 Utilities Tech Solution Companies February 3rd, 2020 - Today, utility firms around the world are embracing digital technologies to improve efficiency and customer satisfaction. The increased technological capability has created an explosion of...
Swampfox Named one of the 2019 Best Places to Work in South Carolina
Swampfox Named one of the 2019 Best Places to Work in South CarolinaJune 28th, 2019 - COLUMBIA, S.C. – The South Carolina Chamber of Commerce today announced the 2019 Best Places To Work in South Carolina. To identify the state’s top-notch employers, the South...
Swampfox Technologies aims to lessen the time you spend waiting on the line
Swampfox Technologies aims to lessen the time you spend waiting on the line March 6th, 2019 - The goal of customer service can be distilled into one objective: convenience. And as technological advancements have altered perceptions of what qualifies as efficient or...
Swampfox Named Top 20 Contact Center Solution Companies 2015
Swampfox Named Top 20 Contact Center Solution Companies 2015 October 12th, 2015 - Contact centers have evolved from the legacy stigma of a room filled with people on the phone into multi-channel, multi-capacity units that take care of entire client relationship...