Resources

Solution Update for FIL 2.5 for Avaya

Solution Update for FIL 2.5 for Avaya

Solution Update: First In Line (FIL) 2.5 for AvayaSeptember, 2021SHORT DESCRIPTIONThe First In Line™ (FIL) 2.5 release helps administrators manage queue operations and control the customer journey within the callback application. This update includes improvements to...

Swampfox Presenting at Avaya ENGAGE 2021

Swampfox Presenting at Avaya ENGAGE 2021

Swampfox is showing up Big at Avaya ENGAGE 2021OverviewIn addition to being a bronze sponsor, we have a featured presentation and a prime spot on the showroom floor!We are thrilled about our upcoming presentation at Avaya ENGAGE and would love for you to join us.  Our...

Contact Center 202X

Contact Center 202X

Contact Center 202XCustomer Service has Permanently ChangedA Seismic ShiftThe Pandemic has changed everything for Contact Centers, the businesses that operate them, the technologies used to drive them, and the individuals who work in them.Our Previous RealityWhile the...

Webinar: Intelligent Callback for Cisco Contact Centers

Webinar: Intelligent Callback for Cisco Contact Centers

Upcoming WebinarIntelligent Callback for Cisco Contact CentersIntelligent Callback for Cisco Contact CentersOverviewAs a sequel to our “Understanding Callback” Webinar, Swampfox is proud to present, Swampfox First In Line™ for Cisco Enterprise Contact Centers.Even...

Solution Update: First in Line (FIL) for Cisco

Solution Update: First in Line (FIL) for Cisco

Solution Update: First In Line (FIL) 3.1 for CiscoJuly, 2021SHORT DESCRIPTIONIn First In Line (FIL) 3.1, we have extended our industry acclaimed Callback solution to support the leading Enterprise Contact Center’s from Cisco.NOTABLE UPDATESCisco integration for...

Assessment – Customer Experience

Assessment – Customer Experience

ASSESSMENTCustomer Experience (CX)Sign Up TodayASSESSMENTCustomer Experience (CX)Sign Up TodayThe Swampfox Customer Experience (CX) Assessment is an integrated assessment designed by Contact Center experts to discover, evaluate and document the processes, people and...

Webinar: Understanding Callback

Webinar: Understanding Callback

Upcoming WebinarUnderstanding CallbackMaking Customers Happy While Meeting Service LevelsOverviewThe Voice Channel continues to be the number one choice for customer service and support. In fact, according to a Microsoft study, 39% of Customers prefer talking with a...

Swampfox Named in Top 10 Utilities Tech Solution Companies

Swampfox Named in Top 10 Utilities Tech Solution Companies

Swampfox Named in Top 10 Utilities Tech Solution Companies February 3rd, 2020 - Today, utility firms around the world are embracing digital technologies to improve efficiency and customer satisfaction. The increased technological capability has created an explosion of...

Swampfox Named Top 20 Contact Center Solution Companies 2015

Swampfox Named Top 20 Contact Center Solution Companies 2015

Swampfox Named Top 20 Contact Center Solution Companies 2015 October 12th, 2015 - Contact centers have evolved from the legacy stigma of a room filled with people on the phone into multi-channel, multi-capacity units that take care of entire client relationship...