Resources
Telecom Real Use Case: Transforming a Contact Center through Intelligent Route Management
Transforming a Contact Center through Intelligent Route ManagementREAL USE CASETelecom AbstractIn this Real Use Case, learn how Swampfox was able to drastically transform the contact center experience for one of the biggest national telecom conglomerates in the world,...
Retail Real Use Case: Redefining Customer Experience & Neutralizing Disruptions Caused by Global Pandemic
Redefining Customer Experience & Neutralizing Disruptions Caused by Global PandemicREAL USE CASEHome Appliance/ Retail AbstractIn this Real Use Case, learn how Swampfox was able to effectively neutralize the massive disruptions to a national home appliance...
Travel Real Use Case: More Efficient Management of Inbound Call Volumes
More Efficient Management of Inbound Call VolumesREAL USE CASETravelAbstractIn this Real Life Use Case, learn how a US based travel company was able to manage inbound call volumes and empower two distinct business units in their call center. By working with Swampfox...
State Government Real Use Case: Centralized IT Supporting Multiple Agencies Leverages & Enhances Existing Infrastructure to Expand Self-Service
Centralized IT Supporting Multiple Agencies Leverages & Enhances Existing Infrastructure to Expand Self-ServiceREAL USE CASEState GovernmentAbstractIn this Real Life Use Case, learn how a large state IT organization supporting multiple state agencies – such as the...
Financial Services / Banking Real Use Case: Elevate & Unify Customer Experience & Service Levels Amid Market Growth
Elevate & Unify Customer Experience & Service Levels Amid Market GrowthREAL USE CASEFinancial Services / BankingAbstractIn this Real Life Use Case, learn how a large regional bank – rapidly growing through acquisition– was able to unify service levels,...
Healthcare / Insurance Real Use Case: Proactively Manage Open Enrollment and Seasonal Peak Volumes
Proactively Manage Open Enrollment and Seasonal Peak VolumesREAL USE CASEHealthcare / InsuranceAbstractIn this Real Life Use Case, learn how an enterprise-class Contact Center with six disparate geographic locations was able to transform large waves of inbound service...