2025 IAUG Member Survey Reveals Avaya Customers Focus on Modernization, Innovation, Control and Cost PredictabilityAvaya customers are in transition rather than in retreat.Columbia, SC – October 14, 2025 – Swampfox Technologies, Inc. (Swampfox), today announced the...

Swampfox announces the availability of ICX 4.1, a new software release of its flagship Customer Experience Management solution.

Swampfox Announces ICX 4.0: Elevating Customer Experience Applications for Optimal Service DeliveryHyper-Personalization is now possible with Swampfox Intelligent Customer Experience.Columbia, SC – September 12, 2023 – Swampfox Technologies, Inc. (Swampfox), today...

Swampfox Intelligent Customer Experience (ICX) Helps Customers Transform the Customer JourneySwampfox /Intelligent Customer Experience (ICX) 3.1.2 now rated “Avaya Compliant” with Avaya OneCloud™ CCaaS solutions.Columbia, SC – June 7, 2022 – Swampfox Technologies,...

Swampfox Technologies Delivers for Cisco-Based Contact Centers with Latest Update of Callback Solution, First In Line 3.1Columbia, SC – July 15, 2021 – Swampfox Technologies, Inc. (Swampfox), announced today the availability of First In Line (FIL) 3.1, the newest...

Swampfox Technologies Drives Growth Through Callback for Large Contact CentersColumbia, SC – July 20, 2021 – Swampfox Technologies, Inc. (Swampfox), is experiencing unprecedented growth in demand of their acclaimed Callback solution, First In Line (FIL), as large...