Swampfox’s Contact Center applications framework provides a horiztonal set of applications focused on dynamic customer experience, proactive engagement, agent productivity, and intelligent omnichannel applications. However, Swampfox specializes in understanding the unique challenges to vertical industry segments and provide vertical solutions for:
Cable and Telecommunications
Applications deployed include advanced self-service for customer care, dynamic intelligent customer experiences and routing, proactive engagement for notification, collections, and subscriber management, customer sentiment, billing and account management, and technical support. Half of the ten largest cable and telecommunications companies use Swampfox for core solutions.
Utilities operate in a challenging environment with heavy regulation and high consumer demands operating within a limited budgetary environment. Our solutions for inbound customer service, outbound outage notification, collections, truck rolls and dispatch and unique enterprise resource planning integration are proven within the largest utilities and energy companies in the US.
Operating and cost-effectively managing claims, hitting both customer and regulatory-required service-level management goals, and proactively managing customer appointments and notifications of time-critical events are all within the core practice that Swampfox has provided its nationwide set of healthcare and insurance clients.