Swampfox Agent Desktop™ offers a rich agent desktop experience that plugins into Swampfox inbound and outbound applications, delivering advanced call control, integrated application integration, with support for integrated CRM systems.
Swampfox Voice of Experience™ offers post-call survey applications capturing customer sentiment through voice, SMS, and mobile applications.
Swampfox Agent Assist™ offers agent productivity and compliance services through secure data capture (credit card/identity).
Swampfox Service Observer™ allows you to observe and record the entire customer experience through a SIP-based approach.