Overview

Natural Language Applications are more important than ever.  Advancements in the transcription technologies along with AI have made these tools more powerful and available in the drive toward excellence in the customer experience and cost containment.  Our team of experts is ready to help you create the right solution for your unique business requirements.  Need help with defining your Chatbot and Visual IVR Workflow projects, first?  We can help, ask us about our ICE Methodology, which provides a structured, step by step process to guide you from Discovery through Implementation and Training.

• Requirements gathering, Domain Discovery, Grammar and Intent Development to drive Natural Language Applications
• Supports integration to Google, Amazon, Nuance natural language technologies
• Integration to Call Routing (ICX/DRM)
• Integration to Direct Dialog (ICX/DRM)
• Custom Natural Language Applications

Examples

• Capture the intent of a customer’s engagement with your enterprise to better serve the customer
• “Contain” the customer in a self-service application by properly understanding their intent and subsequently serving them without having to have them engage a customer
• Route a customer to a proper business service with skilled agents by properly understanding their intent
• Provide a frictionless customer experience that understands and takes action the first time

Tools of the Trade

• Advanced Business Rules
• Statistical Analysis
• Artificial Intelligence (AI)
• Natural Language Understanding (NLU)

Applications and Platforms

• Swampfox Intelligent Customer Experience (ICX) and Dynamic Route Manager (DRM)
• Swampfox Intelligent Greeting, Intelligent Virtual Assistant
• Google Dialog Flow
• Amazon Lex
• Microsoft Azure
• Nuance ASR and TTS
• Lumenvox ASR and TTS