Swampfox at
ICMI Contact Center Expo 2022


Join us at Booth #416 in Florida at ICMI Contact Center Expo 2022!

Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Event Details


October 24 – 27, 2022


Omni Orlando Resort at Championsgate

1500 Masters Blvd

Championsgate, FL





Using this code provides $200 off Premium or Standard Conference Pass types. Valid from now until the date of the show.

Interested in meeting with us at the event? Fill out this form to set up a time to talk!


The Strategy & Business Decisions Necessary to Deliver Modern Customer Experience

Over the last half decade customer demands, the evolution of cloud technologies, a global Pandemic, and now supply chain chaos and more, have caused Contact Center executives and leaders to reconsider just about everything.

Contact centers are having to adjust to customer demands for service in non-traditional ways, while focusing on providing customer service that is more personalized and easier to use than their competitors, faster and with fewer resources.

To this end, all modern Contact Centers must now be designed and implemented for

  1. Frictionless Customer Engagement
  2. Engagement with Customers on their own terms
  3. Creating a Human-to-Human Connection