We wish you a
Joyful and Peaceful

HOLIDAY

Looking forward to
a wonderful

New Year

We wish you a Joyful and Peaceful

HOLIDAY

Looking forward to a wonderful

New Year

2023 Accomplishments

  • Over 20 million minutes of customer’s time saved from waiting in queue through First In Line
  • Celebrating a 92 Net Promoter Score – 9 out of 10 customers would recommend Swampfox to others
  • Major releases of ICX, FIL, with over 10 languages and 50 countries supported
  • ICX Intelligent Wait Treatment made customer wait time productive by tailoring messages unique to everyone in queue
  • Adding additional AI Capabilities in ICX to improve estimated wait time predictions and increased customer acceptance rate of digital interactions
  • ICX equipped agents with the option to allow for “text backs” in their chat interactions with customers when they needed to come back at a later time
  • ICX 4.0 supercharged its core functionality and added intuitive visual interfaces for Interaction Flow Design and Segmentation Strategies

Looking Forward to 2024

  • Bring the power of Speech Large Language Models to the security and budget of your Premises (in addition to our proven cloud integrations)
  • Bringing our experiences in the largest Utility, Service Provider, and Insurance customers into Vertical packages that deliver on our earned experience in millions of hours across world’s largest deployments
  • Bringing the power of Swampfox to more vendors in the cloud, on premises and hybrid to provide actual choice and let our customer’s own their own experience (while delivering innovation in place)