Technology Innovators

…who are humble and a joy to work with.

About

Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a global client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader. Through our flagship ICX Platform and highly awarded Enterprise Applications we deliver seamless, integrated customer experiences for omnichannel and multi-channel environments.

History

Driven by an entrepreneurial spirit, Swampfox has been serving Fortune 500 and mid-sized customers since 2009. With foundational Contact Center, Unified Communications, Speech and Interactive Voice Response experience, and over 30 patents, we conceptualize, design, develop and productize software solutions for the ever evolving Contact Center that make extraordinary customer experiences possible.

Our founders were instrumental in developing the award-winning Avaya Voice Portal and Avaya Experience Portal platforms. (Gartner Group Magic Quadrant Leader, MarketScope Leader, Frost and Sullivan Market Leadership Award).

Our primary mission is building a great place to work that works great for our customers.  You can really get a sense of our organization when visiting our Headquarters, which is in a historic (yet modernly renovated) building in Columbia, South Carolina.  We are proud of our open floor plan and state-of-the art kitchen which combine with hardwood floors and beautiful architecture to create a sense of creativity and flexibility, fostering a friendly, hierarchy-free, collaborate environment.  We take great pride in our team of super smart, savvy team members who are humble and totally focused on getting things done for our clients…and fellow teammates.

for enterprise contact centers

Need to get more from

Your Avaya Investment?

You know and trust Avaya for scale, routing and reporting. But do you trust Avaya with your customer’s experience. Swampfox focuses on transforming your CX by leveraging the existing Avaya Elite, CMS and Experience Portal elements you already trust with a brand new user experience. Why rebuy your infrastructure when you just need a new interface?

Connect with us today!

Leadership

Bob Cooper

Bob Cooper

CEO

Rick Ulmer

Rick Ulmer

President & VP Engineering

Ed Peebles

Ed Peebles

VP Managed Services & Support

Tom Hanson

Tom Hanson

VP Product & Marketing

Will Jeffords

Will Jeffords

VP Finance, HR, & PMO

Sergey Razin

Sergey Razin

CTO

Contact Us Today!