by Chandler Millstone | Jul 31, 2026 | Solution Update
Solution Update: Agent Desktop Framework (ADF) 2.0 An ICX Solution Released July, 2026 SCHEDULE A DEMO TODAY RELEASE OVERVIEW The Agent Desktop Framework (ADF) 2.0 release expands the Agent Desktop Controls and Screen pops with richer display components, automated... 
by Chandler Millstone | Jun 26, 2026 | Solution Update
Solution Update: Swampfox Zorro 1.0 Conversational Natural Language Platform for ICX Released within ICX 4.2.2 SCHEDULE A DEMO TODAY RELEASE OVERVIEW Swampfox Zorro is a conversational natural language platform that brings speech recognition, text-to-speech,... 
by Chandler Millstone | Feb 17, 2026 | Solution Update
Solution Update: First In Line (FIL) 2.7 January, 2025 SCHEDULE A DEMO TODAY RELEASE OVERVIEW The First In Line™ (FIL) 2.7 release delivers meaningful improvements across dashboard administration, reporting usability and depth, and end-to-end experience enhancements... 
by Chandler Millstone | Aug 7, 2025 | Solution Update
Solution Update: Agent Desktop Framework (ADF) 1.0 An ICX Solution Released August, 2025 SCHEDULE A DEMO TODAY RELEASE OVERVIEW The Agent Desktop Framework (ADF) 1.0 release delivers a complete, configuration-driven Agent Desktop on the ICX platform — giving teams... 
by Chandler Millstone | May 16, 2025 | Solution Update
Solution Update: Intelligent Customer Experience (ICX) 4.2 May, 2025 SCHEDULE A DEMO TODAY RELEASE OVERVIEW ICX 4.2 expands the Intelligent Customer Experience™ platform by delivering high-value capabilities for enterprise contact centers. With stronger security,... 
by Chandler Millstone | Aug 6, 2024 | Solution Update
Solution Update: Intelligent Customer Experience (ICX) 4.1 August, 2024 SCHEDULE A DEMO TODAY SHORT DESCRIPTION ICX 4.1 delivers a robust set of features and enhancements designed to optimize customer journeys, drive operational efficiency, and elevate the overall...
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