by Chandler Millstone | Jul 5, 2023 | ICX Core, Solution Update
Solution Update: Intelligent Customer Experience (ICX) 4.0 July, 2023 SCHEDULE A DEMO TODAY SHORT DESCRIPTION ICX 4.0 delivers a comprehensive set of features and enhancements that empower organizations to optimize customer journeys, drive operational efficiency, and... 
by Chandler Millstone | Jun 12, 2023 | Solution Update
Solution Update: First In Line (FIL) 2.6 June, 2023 SCHEDULE A DEMO TODAY SHORT DESCRIPTION The First In Line™ (FIL) 2.6 release is primarily focused on giving administrators greater reporting capabilities within the callback application. Additionally, we have... 
by Chandler Millstone | Dec 6, 2021 | Solution Update
Solution Update: First In Line (FIL) 2.5 for Avaya September, 2021 SCHEDULE A DEMO TODAY SHORT DESCRIPTION The First In Line™ (FIL) 2.5 release helps administrators manage queue operations and control the customer journey within the callback application. This update... 
by Chandler Millstone | Jun 28, 2021 | Solution Update
Solution Update: First In Line (FIL) 3.1 for Cisco July, 2021 SHORT DESCRIPTION In First In Line (FIL) 3.1, we have extended our industry acclaimed Callback solution to support the leading Enterprise Contact Center’s from Cisco. NOTABLE UPDATES Cisco integration for...
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