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Telecom Real Use Case: Transforming a Contact Center through Intelligent Route Management

Telecom Real Use Case: Transforming a Contact Center through Intelligent Route Management

by Chandler Millstone | Apr 6, 2022 | Real Use Case

Transforming a Contact Center through Intelligent Route Management REAL USE CASE Telecom Abstract In this Real Use Case, learn how Swampfox was able to drastically transform the contact center experience for one of the biggest national telecom conglomerates in the...
Retail Real Use Case: Redefining Customer Experience & Neutralizing Disruptions Caused by Global Pandemic

Retail Real Use Case: Redefining Customer Experience & Neutralizing Disruptions Caused by Global Pandemic

by Chandler Millstone | Mar 23, 2022 | Real Use Case

Redefining Customer Experience & Neutralizing Disruptions Caused by Global Pandemic REAL USE CASE Home Appliance/ Retail Abstract In this Real Use Case, learn how Swampfox was able to effectively neutralize the massive disruptions to a national home appliance...
Travel Real Use Case: More Efficient Management of Inbound Call Volumes

Travel Real Use Case: More Efficient Management of Inbound Call Volumes

by Chandler Millstone | Sep 20, 2021 | Real Use Case

More Efficient Management of Inbound Call Volumes REAL USE CASE Travel Abstract In this Real Life Use Case, learn how a US based travel company was able to manage inbound call volumes and empower two distinct business units in their call center. By working with...
State Government Real Use Case: Centralized IT Supporting Multiple Agencies Leverages & Enhances Existing Infrastructure to Expand Self-Service

State Government Real Use Case: Centralized IT Supporting Multiple Agencies Leverages & Enhances Existing Infrastructure to Expand Self-Service

by Chandler Millstone | Sep 20, 2021 | Real Use Case

Centralized IT Supporting Multiple Agencies Leverages & Enhances Existing Infrastructure to Expand Self-Service REAL USE CASE State Government Abstract In this Real Life Use Case, learn how a large state IT organization supporting multiple state agencies – such as...
Financial Services / Banking Real Use Case: Elevate & Unify Customer Experience & Service Levels Amid Market Growth

Financial Services / Banking Real Use Case: Elevate & Unify Customer Experience & Service Levels Amid Market Growth

by Chandler Millstone | Sep 20, 2021 | Real Use Case

Elevate & Unify Customer Experience & Service Levels Amid Market Growth REAL USE CASE Financial Services / Banking Abstract In this Real Life Use Case, learn how a large regional bank – rapidly growing through acquisition– was able to unify service levels,...
Healthcare / Insurance Real Use Case: Proactively Manage Open Enrollment and Seasonal Peak Volumes

Healthcare / Insurance Real Use Case: Proactively Manage Open Enrollment and Seasonal Peak Volumes

by Chandler Millstone | May 19, 2021 | Real Use Case

Proactively Manage Open Enrollment and Seasonal Peak Volumes REAL USE CASE Healthcare / Insurance Abstract In this Real Life Use Case, learn how an enterprise-class Contact Center with six disparate geographic locations was able to transform large waves of inbound...

Recent Posts

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  • PATENT ALERT: Swampfox Technologies Patent for Prediction of Contact Center Wait Times via Machine Learning
  • ICMI Contact Center Expo 2022

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