by Chandler Millstone | Apr 6, 2022 | Real Use Case
Transforming a Contact Center through Intelligent Route Management REAL USE CASE Telecom Abstract In this Real Use Case, learn how Swampfox was able to drastically transform the contact center experience for one of the biggest national telecom conglomerates in the... 
by Chandler Millstone | Mar 23, 2022 | Real Use Case
Redefining Customer Experience & Neutralizing Disruptions Caused by Global Pandemic REAL USE CASE Home Appliance/ Retail Abstract In this Real Use Case, learn how Swampfox was able to effectively neutralize the massive disruptions to a national home appliance... 
by Chandler Millstone | Sep 20, 2021 | Real Use Case
More Efficient Management of Inbound Call Volumes REAL USE CASE Travel Abstract In this Real Life Use Case, learn how a US based travel company was able to manage inbound call volumes and empower two distinct business units in their call center. By working with... 
by Chandler Millstone | Sep 20, 2021 | Real Use Case
Centralized IT Supporting Multiple Agencies Leverages & Enhances Existing Infrastructure to Expand Self-Service REAL USE CASE State Government Abstract In this Real Life Use Case, learn how a large state IT organization supporting multiple state agencies – such as... 
by Chandler Millstone | Sep 20, 2021 | Real Use Case
Elevate & Unify Customer Experience & Service Levels Amid Market Growth REAL USE CASE Financial Services / Banking Abstract In this Real Life Use Case, learn how a large regional bank – rapidly growing through acquisition– was able to unify service levels,... 
by Chandler Millstone | May 19, 2021 | Real Use Case
Proactively Manage Open Enrollment and Seasonal Peak Volumes REAL USE CASE Healthcare / Insurance Abstract In this Real Life Use Case, learn how an enterprise-class Contact Center with six disparate geographic locations was able to transform large waves of inbound... 
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