by Chandler Millstone | Jan 30, 2023 | Articles, ICX Core
Innovate in Place a Pragmatic, yet Mind-Blowing, Approach to Contact Center Transformation Radically unleash the power of your legacy Solutions, Systems & Applications through Technology Recomposition. In the Contact Center, technology change is a huge deal… The... 
by Chandler Millstone | Jun 2, 2022 | Articles, ICX Core
The Strategy & Business Decisions Necessary to Deliver Modern Customer Experience And yes, you can extend and optimize your existing Avaya Contact Center infrastructure to be a world-class Contact Center. Past, Present & Future Historically, Avaya has been the... 
by Chandler Millstone | Oct 28, 2021 | Articles
Contact Center 202X Customer Service has Permanently Changed A Seismic Shift The Pandemic has changed everything for Contact Centers, the businesses that operate them, the technologies used to drive them, and the individuals who work in them. Our Previous Reality... 
by Chandler Millstone | Feb 10, 2020 | Articles
Swampfox Featured in CIO Mag: Intelligent Customer Experience for Utility Companies February 10th, 2020 – Amidst growing customer demands and regulations around consumer privacy, companies in the utilities sector are constantly looking for ways to reduce... by Chandler Millstone | Mar 6, 2019 | Articles
Swampfox Technologies aims to lessen the time you spend waiting on the line March 6th, 2019 – The goal of customer service can be distilled into one objective: convenience. And as technological advancements have altered perceptions of what qualifies as efficient...
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