Avaya Aura \ Elite Routing
Optimize your routing and immediately improve your customer experience. Anchored by 50+ years of expertise in contact centers, Swampfox focuses on stepping out of the conventional approach that locks out business decision makers from managing the customer experience.
Our Team of routing experts will help you take a deeper look at your existing routing implementation to improve business aligned segmentation, separation of user experience from VDNs (Avaya), and reporting integrity for insight into customer experience versus agent activity. Your enhanced routing will see immediate improvements in your key metrics for service level attainment, abandon rate, transfer rate (routing accuracy), caller hold rate, average handle time, average speed of answer and
more, while giving business owners the ability to quickly manage change without long implementation cycles.