by Chandler Millstone | Aug 26, 2026 | Events
Swampfox atIAUG Converge 2026 Transform your Contact Center Without Disruption. Keep What Works, Modernize what Matters, and Move Forward on your Timeline Event Details WHEN November 2–4, 2026 OUR PRESENTATION From Touch-Tone to Trusted Conversations: Modernizing... 
by Chandler Millstone | Jul 31, 2026 | Solution Update
Solution Update: Agent Desktop Framework (ADF) 2.0 An ICX Solution Released July, 2026 SCHEDULE A DEMO TODAY RELEASE OVERVIEW The Agent Desktop Framework (ADF) 2.0 release expands the Agent Desktop Controls and Screen pops with richer display components, automated... 
by Chandler Millstone | Jun 26, 2026 | Solution Update
Solution Update: Swampfox Zorro 1.0 Conversational Natural Language Platform for ICX Released within ICX 4.2.2 SCHEDULE A DEMO TODAY RELEASE OVERVIEW Swampfox Zorro is a conversational natural language platform that brings speech recognition, text-to-speech,... 
by Chandler Millstone | May 24, 2026 | Patent Alert
PATENT ALERT: System and Method of Reinforcing General Purpose Natural Language Models with Acquired Subject Matter PATENT TITLE / NAME System and method of reinforcing general purpose natural language models with acquired subject matter WHAT DOES THIS MEAN FOR OUR... by Chandler Millstone | Apr 23, 2026 | Uncategorized
Swampfox atIUCX 2026 A big thank you to everyone who stopped by our booth at IUCX in Tampa this April! It was great to meet all of you and demo our Utilities Customer Experience Suite Didn’t get a chance to see it? It’s not too late! Get the...
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