Innovate in Placea Pragmatic, yet Mind-Blowing, Approach to Contact Center TransformationRadically unleash the power of your legacy Solutions, Systems & Applications through Technology Recomposition.In the Contact Center, technology change is a huge deal…The...

The Strategy & Business Decisions Necessary to Deliver Modern Customer ExperienceAnd yes, you can extend and optimize your existing Avaya Contact Center infrastructure to be a world-class Contact Center.Past, Present & FutureHistorically, Avaya has been the...

Contact Center 202XCustomer Service has Permanently ChangedA Seismic ShiftThe Pandemic has changed everything for Contact Centers, the businesses that operate them, the technologies used to drive them, and the individuals who work in them.Our Previous RealityWhile the...

Swampfox Featured in CIO Mag: Intelligent Customer Experience for Utility CompaniesFebruary 10th, 2020 - Amidst growing customer demands and regulations around consumer privacy, companies in the utilities sector are constantly looking for ways to reduce customer churn...

Swampfox Technologies aims to lessen the time you spend waiting on the line March 6th, 2019 - The goal of customer service can be distilled into one objective: convenience. And as technological advancements have altered perceptions of what qualifies as efficient or...