Applications for Contact Center

Innovation for Complex Interactions

In our core, we are software developers who grew up in the Contact Center space and have borne witness to the incredible evolution of technology and its impact on the business.  Throughout multiple decades of hands-on experience, we have conceptualized, designed, developed and productized some of the most renowned customer-centric solutions in the market.  Today, our Applications are used by enterprise and mid-market clients to deliver extraordinary customer experiences.

Applications for Contact Center

Next Generation
Digital Chat

Swampfox Digital is a digital chat tool that captures the intent of chat messages, and seamlessly executes the next step in the interaction.

Proactive
Engagement

Proactively engage your inbound contacts with the most relevant, personalized, and actionable options through our Intelligent Greeting. 

Natural Language
for Elevated UX

Intelligent Virtual Assistant translates the spoken word to understand call intent, and seamlessly executes the next step in the interaction. 

Delivering Customers
to the Ideal Agents

Our Dynamic Route Manager (DRM) engine orchestrates customer routing across channel to deliver the customer to the ideal agent resource. 

Intelligent
Callback

Our Intelligent Callback application, First In Line immediately and dramatically improves call management and customer satisfaction, 

Integrated Surveys
for Contact Centers

With our Voice of Experience (VoX) application, you can quickly and easily tap into the your customers feelings, with this modern survey tool. 

Proactive & Engaging
Customer Communications

Proactively communicate and engage with your customers through the feature rich Swampfox Outbound Campaign Manager (OCM).

Desktop Applications &
Call Control Manager

Swampfox Agent Desktop (SFAD) provides an intelligent “single pane of glass” to help manage the contact center customer journey. 

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