Application Support Services
Swampfox Application Support is based upon an annual agreement as a means for a customer to receive assistance from Swampfox should an application fail to function as specified. Root causes of such failure could be application errors or could be due to some external component failure (e.g., platform issues, external customer database issues, changes in customer routing logic in their network switches, etc.).
Application Support includes updates to the application development to accommodate “platform” (e.g. Experience Portal/CVP, Communication Manager/Call Manager, etc.) changes as a result of new releases or platform fixes from platform vendors (currently Avaya or Cisco.)
Swampfox offers its customers two levels of application support:
- Standard: Standard support is available during normal business hours as established in a support contract (8 AM to 5 PM EST, Monday through Friday)
- 24/7: Support is available 24/7/365.