Application Support Services
Application Support includes updates to the application development to accommodate “platform” (e.g. Experience Portal/CVP, Communication Manager/Call Manager, etc.) changes as a result of new releases or platform fixes from platform vendors (currently Avaya or Cisco.)
Swampfox offers its customers two levels of application support:
- Standard: Standard support is available during normal business hours as established in a support contract (8 AM to 5 PM EST, Monday through Friday)
- 24/7: Support is available 24/7/365.