Under the Active Management and Monitoring Service (AMMS) Swampfox acts as an extension of your IT infrastructure department to ensure your AEP platform and related applications are healthy and running without incident. Through this managed service offering we proactive monitor and manage both software and hardware solution components, and should an issue arise, Swampfox engineers will actively engage to triage/resolve issues. Extend your support team, in a snap with a team of dedicated, experienced Contact Center engineers. AMMS is powered by our proprietary monitoring software that runs within your environment and provides in depth reporting for optimized staffing and oversight.