Contact Center Innovators & Advisors
Swampfox Technologies & COVID-19
Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center.
Extraordinary customer experiences made possible.
Applications to Simplify
Throughout multiple decades of hands-on experience, we have conceptualized, designed, developed and productized some of the most renowned customer-centric solutions in the market. Our Applications are architected for enterprise and mid-market companies to extend the capabilities of their existing CC solutions, making extraordinary customer experiences possible.
Enables Enterprise CX
Our platform, Intelligent Customer Experience (ICX), empowers forward looking Contact Centers to develop engaging customer journeys to achieve world-class customer experiences. In essence, we make your current tools more powerful, while integrating all of your customer systems and providing a single, advanced reporting for improved management and oversight.
[ We Support the Leaders in Enterprise Contact Center ]
Applications for Contact Center
Swampfox Digital is a digital chat tool that captures the intent of chat messages, and seamlessly executes the next step in the interaction.
Proactively engage your inbound contacts with the most relevant, personalized, and actionable options through our Intelligent Greeting.
for Elevated UX
Intelligent Virtual Assistant translates the spoken word to understand call intent, and seamlessly executes the next step in the interaction.
Our Intelligent Callback application, First In Line immediately and dramatically improves call management and customer satisfaction,
for Contact Centers
With our Voice of Experience (VoX) application, you can quickly and easily tap into the your customers feelings, with this modern survey tool.
Proactive & Engaging
Proactively communicate and engage with your customers through the feature rich Swampfox Outbound Campaign Manager (OCM).
for enterprise contact centers
Need to get more from
Your Avaya Investment?
You know and trust Avaya for scale, routing and reporting. But do your trust Avaya with your customer’s experience. Swampfox focuses on transforming your CX by leveraging the existing Avaya Elite, CMS and Experience Portal elements you already trust with a brand new user experience. Why rebuy your infrastructure when you just need a new interface?
Connect with us today!
It’s about our Platform..
Enhance & Empower Your Existing CC Infrastructure
Intelligent Customer Experience (ICX) provides enterprise Contact Centers with the ability to instantly improve virtually every touchpoint in your customer journey by extending the features and capabilities of your existing solutions. In essence, we make your current tools more powerful, while integrating all of your customer systems and providing a single, advance reporting for improved management and oversight.