Swampfox Technologies
Contact Center Innovators & Advisors
What’s Trending
Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center.
New Solution Update
Callback for Cisco Contact Centers
First In Line 3.1
In First In Line (FIL) 3.1, we have extended our industry acclaimed Callback solution to support the leading Enterprise Contact Center’s from Cisco.
Extraordinary customer experiences made possible.
Applications to Simplify
Complex Interactions
Throughout multiple decades of hands-on experience, we have conceptualized, designed, developed and productized some of the most renowned customer-centric solutions in the market. Our Applications are architected for enterprise and mid-market companies to extend the capabilities of their existing CC solutions, making extraordinary customer experiences possible.
Integrated Platform
Enables Enterprise CX
Our platform, Intelligent Customer Experience (ICX), empowers forward looking Contact Centers to develop engaging customer journeys to achieve world-class customer experiences. In essence, we make your current tools more powerful, while integrating all of your customer systems and providing a single, advanced reporting for improved management and oversight.
Experienced Contact
Center Consultants
We Support the Leaders in Enterprise Contact Center
Applications for Contact Center
Intelligent
Callback
Our Intelligent Callback application, First In Line immediately and dramatically improves call management and customer satisfaction.
Natural Language
for Elevated UX
Intelligent Virtual Assistant translates the spoken word to understand call intent, and seamlessly executes the next step in the interaction.
Proactive
Engagement
Proactively engage your inbound contacts with the most relevant, personalized, and actionable options through our Intelligent Greeting.
Delivering Customers
to the Ideal Agents
Our Dynamic Route Manager (DRM) engine orchestrates customer routing across channel to deliver the customer to the ideal agent resource.
Proactive & Engaging
Customer Communications
Proactively communicate and engage with your customers through the feature rich Swampfox Outbound Campaign Manager (OCM).
Integrated Surveys
for Contact Centers
With our Voice of Experience (VoX) application, you can quickly and easily tap into your customers feelings, with this modern survey tool.
Desktop Applications &
Call Control Manager
Swampfox Agent Desktop (SFAD) provides an intelligent “single pane of glass” to help manage the contact center customer journey.
Next Generation
Digital Chat
Swampfox Digital is a digital chat tool that captures the intent of chat messages, and seamlessly executes the next step in the interaction.
for enterprise contact centers
Need to get more from
Your Avaya Investment?
You know and trust Avaya for scale, routing and reporting. But do your trust Avaya with your customer’s experience. Swampfox focuses on transforming your CX by leveraging the existing Avaya Elite, CMS and Experience Portal elements you already trust with a brand new user experience. Why rebuy your infrastructure when you just need a new interface?
Connect with us today!
Intelligent Customer Experience
Transform Your Customer Service
- Assess and Understand the Customer’s Environment
- Discover and Aim to Find the Best Solutions
- Architect and Design for the Future
- Build and Implement Customer Service
- Measure and Evaluate the Results
- Manage and Improve the Solution
- Assess and Understand the Customer’s Environment
- Discover and Aim to Find the Best Solutions
- Architect and Design for the Future
- Build and Implement Customer Service
- Measure and Evaluate the Results
- Manage and Improve the Solution
